Jul 17, 2025
Salgados Golf Club - From 90-Day Pilot to Proven Results
Vitaly Rimmer
CEO & Co-Founder
Six Months of Data,
One Clear Story
Six months ago, when 👉🏽 Salgados Golf Club activated Svaito’s AI booking Agent 📚 their goal was simple: book more rounds and free up staff from all the time spent with emails.
In the first three months AI driven automation saved their team 552 staff hours and booked 1 878 golf rounds. Fast-forward to day 180: enquiries processed have nearly doubled, staff have reclaimed 1 284 hours (that’s 7 hours every day) and the AI Agent has booked 5,157 rounds. AI automation is no longer a luxury, it is the new competitive edge for modern golf facilities.
180-Day Performance Snapshot
KPI | First 90 Days | Now (180 Days) | Daily Average | Monthly Average | |
|---|---|---|---|---|---|
📨 Enquiries processed | 5,024 | 9,942 | ~ 55.2 | ~ 1,657 | |
🚫 Spam threads filtered | 1,378 | 2,509 | ~ 13.9 | ~ 418 | |
✉️ Emails sent | 1,684 | 3,059 | ~16.9 | ~ 509 | |
⛳ Rounds booked | 1,878 | 5,157 | ~ 28.6 | ~ 859 | |
⏱ Admin time saved (hours) | 552 | 1,284 | ~ 7.1 | ~ 214 | |
Average first-reply time remains under 1 hour—even in peak season.
Where the Time Goes and How our AI Agent Wins It Back
Task | Manual Staff Workflow | With Svaito's AI Agent | ||
|---|---|---|---|---|
Enquiry triage | Staff read every email, spam included. | Emails are read and classified autonomously. | ||
Availability checks | Bounce between inbox and tee sheet. | Real-time availability via API link to tee sheet. | ||
Booking entry | Choose best offers, manually fill in details. | Auto-selected offers and booked with upselling. | ||
Confirmation email | Draft, copy and paste booking information, translate and send. | AI drafts bespoke email with all relevant information, you simply confirm. | ||
Result: Staff reclaim over 40 hours EVERY week to focus on hospitality and on-course experience. That’s an entire work-week of admin eliminated.
What Industry Leaders Are Saying 💬
“Six months in, Svaito's AI Agent is the equivalent of having multiple additional team members. It has booked over 5,000 rounds and saved us over 1,200 admin hours that we have been able to reinvest back into our guest service and experience.”
— Jon Schauder, Troon Executive, Salgados Golf Club
“Automation allows hotels and restaurants to provide guests with more customized, seamless, and intuitive experiences that exceed expectations… automation empowers employees to focus on engaging with guests and delivering thoughtful, personalized hospitality experiences.”
— Infor, “Top 8 Reasons Hospitality is Moving Toward Automation”
"AI is a powerful tool that enhances operations, improves efficiency, and ultimately drives better guest experiences."
— HospitalityNet, “Unlocking AI's Potential with a Unified Platform”
Above: Salgados Golf Club, Algarve, Portugal—now processing over 50 enquiries per day with Svaito's AI Agent.
Key Takeaways for Golf Operators 🏌️♂️
Svaito's AI Agent saves 2,500+ staff hours per year and boosts upsell revenue without hiring extra people.
Multilingual guest communication removes friction for international players, directly increasing booking conversions.
Automated tee sheet integration prevents double-booking and captures gaps you can monetise.
Centralised dashboard displays bookings and communications in one live system.
Ready to Reclaim
40+ Hours Every Week?
If your club is still drowning in emails or missing upsell revenue, let’s talk.
Less Admin. More Golf.
Tags: golf club automation • AI golf booking Agent • tee-sheet optimisation • multilingual guest service • golf communications management
